For service businesses
Run more jobs without doing every job behind the scenes yourself.
Grandson helps your staff respond to leads, manage customers, schedule workers, track field work, review time, catch extra work and keep the company moving — all in one place. And when you want more work, Grandson can send leads and booked jobs too.
Cleaning · Moving · Handyman · Plumbing · Electrical · Furniture Assembly · Home Services
Your desk, right now
TodayNew Thumbtack lead
Received 3:14 PM
Nobody has called yet
Plumber on site
Estimated 3 hours · clocked in 4h 18m
Past estimate
Job tomorrow · 9 AM
Worker has not confirmed
Needs attention
Customer asked for extra work
No price change recorded
Sitting in a text thread
Sound familiar? Keep reading — Grandson is built to change exactly this.
The owner problem
Are you paying staff — but still doing their job for them?
Every card below is money or time quietly leaking out of a real service business, every single day.
New Thumbtack lead
Received 3:14 PM
Nobody has called yet
Job tomorrow
Worker still has not confirmed
Plumber on site
Estimated: 3 hours
Currently clocked in: 4h 18m
Customer asked for extra work
No price-change request recorded
HomeAdvisor lead
Last follow-up: Never
Payroll
2 time entries need review
The owner
Still handling all of it.
Grandson is designed to change that — in three ways.
Run the work you already have
Customers, leads, requests, quotes, jobs, schedules, workers, contractors, check-ins, photos, time, extra work and follow-up — one place.
Help your staff actually operate
Grandson Academy teaches your team the real workflows — lead response, dispatch, field oversight, extra work — so you are not training every new hire yourself.
Get more work when you want it
Leads your team contacts and wins, plus booked jobs your company fulfills — where available and approved for your areas.
Speed wins the job
Stop paying for leads your team responds to too late.
Many service businesses already spend real money on lead and job platforms. The problem usually is not access to another platform — it is what happens, or does not happen, in the hour after the lead arrives.
Platforms your company already uses
Grandson helps you organize the workflow your team already uses on these platforms. It does not claim a partnership with them, and nothing syncs automatically.
What usually goes wrong
- Nobody responds quickly enough
- Staff do not know what to say
- Calls get missed
- Follow-ups get forgotten
- Job details never make it into the main system
- The owner ends up taking over
How Grandson helps
Every lead gets one home: who it came from, what the customer needs, who is responsible for calling, what was said, and what happens next. Your team sees which leads are still waiting on a call — and your best people stop being your only people who know how to work a lead.
The same record flows straight into quoting, scheduling and the job itself, so nothing gets re-typed into three different places.
Your team should be able to run the system — not just you.
Grandson Academy helps staff learn the workflows behind the platforms you already use.
Grandson Academy — rolling out
Your staff shouldn’t need you standing over them to learn the job.
Grandson Academy teaches your staff how to handle real service-business work — from responding to a new lead to making sure a technician actually finished the job correctly. Each new hire learns the same playbook instead of your personal habits.
Training modules become available as they are enabled for your company — so your team is never left waiting on a feature that is not switched on yet.
Train your team without teaching every new person yourself.
The point of Academy is simple: the business keeps running the way you want it run — even when you are out on a job, on vacation, or hiring your fifth person this year.
What this really buys you
Your time back. Fewer questions. Fewer things only one person knows how to do.
- Responding quickly
- Calling a new lead
- The no-answer text
- Follow-up
- Recording what happened
More tracks are added as Academy modules are enabled for your company.
Help train my team.
Tell us what your staff struggles with most — we will set up your company workspace and the right Academy modules.
One system for all of it
Your staff shouldn’t run six different systems for six different ways the work arrived.
However a job finds your company, it lands in the same place — with the same follow-up, the same schedule, the same workers, the same job record and the same proof.
Your existing customers
Your Thumbtack leads
Your HomeAdvisor & Angi leads
Your website requests
Leads Grandson sends you
Booked jobs Grandson sends you
Grandson
One place, one version of the truth
Every job moves through the same steps — so nothing depends on which website it came from or which employee first touched it.
See how jobs are actually managed.
Check-ins, time, photos, exceptions and extra work — the parts of the job you currently have to chase people for.
Field oversight
Manage by exception instead of calling everyone all day.
You should not have to personally ask: “Did you get there?” “Are you done?” “Where are the photos?” “How long were you there?” “Did the customer ask for anything else?” Grandson turns those into structured job records and attention flags.
Your day board
9:00 AM · Johnson Residence
Mike assigned · checked in 8:58 AM
10:30 AM · Williams Residence
Sarah assigned · no confirmation
12:00 PM · Furniture assembly
Estimated 2.5h · recorded 3.1h
2:00 PM · Moving job
Photos missing
The quiet jobs stay quiet. The ones that need you find you.
One job, as it happens
8:58 AM
Mike checks in on site
Johnson Residence · furniture assembly · estimated 2.5 hours. The clock starts with the check-in.
Know when a 3-hour job turns into a 5-hour job.
Furniture assembly
Estimated: 3h
Worker clocked in: 3h 42m
Grandson keeps the estimated time and the recorded time side by side, so a job that quietly runs long comes up for a second look instead of hiding until payroll. The flag means this job needs attention — not that the worker did something wrong. Attention thresholds (80%, 100%, 125% of estimate) are rolling out.
The owner should not need to personally ask whether work happened. The system should already know — and only bring you what is not right.
One shared job record
A job should not live in one employee’s head.
As work moves forward, the right people update the same job — instead of forwarding texts and re-explaining everything to whoever picks up the phone next.
Your office can record
Your field worker can contribute
Permissions control who can see or change what — not everyone can edit everything, and your pricing and pay information stay visible only to the people you choose.
Timekeeping
Stop building payroll from texts and handwritten hours.
For your company’s workers, Grandson keeps work time tied to the actual job — so you get a cleaner, payroll-ready record instead of a shoebox of messages.
Grandson helps you prepare and review time for payroll. Your company stays the employer and still runs its own payroll — Grandson keeps the records organized.
Time tied to the job
Clock-in on arrival
Clock-out on departure
Tied to the specific job
Worked duration on the record
Corrections with a trail — history is never silently edited
Manager review before it counts
Pay your way
Recorded however your company actually pays — Grandson keeps it organized, your company keeps ownership.
Who sees what
You decide what your team sees.
A business owner should never have to explain three different numbers on a job. Grandson keeps them separate — and shows each person only what they are authorized to see.
One job, three numbers
Customer price
What the customer pays your company.
$450
Worker / contractor pay
What that worker should receive for the job.
$220
Company gross difference
Customer price minus worker cost — before your other business expenses. We deliberately do not call this profit.
$230
Your worker sees
Only the pay information you authorize — their rate, their job, their time. Not your customer price. Not your company’s gross difference. Not Grandson’s fee structure.
You see
Your company’s economics on every job. On work Grandson sends you, you see the agreed company amount and terms before you accept — Grandson’s own margins are never part of your picture.
Roles & access
Everyone doesn’t need access to everything.
Give each person exactly the access they need — no more, no less. Your dispatcher never sees the company’s billing. Your lead specialist never sees payroll. You stay in control of who can see and manage which parts of the business.
Create your own custom roles too — name them whatever your company actually calls them.
Dispatcher
Can see
- Jobs
- Schedule
- Workers
Cannot see
- Billing
- Company ownership settings
Lead specialist
Can see
- New leads
- Customers
- Requests
- Quotes
- Follow-up
Cannot see
- Payroll
- Company billing
Where money disappears
More than software. Fewer places for money to disappear.
No software can guarantee you a profit. But most service businesses lose money in the same four places — quietly, every week.
Missed lead
No one followed up. The customer called the next company on the list.
Untracked extra work
The technician did more. The office never priced it. The customer got it free — or it never happened cleanly.
Overtime / overrun
A 3-hour estimate turned into 5.5 hours. The manager never noticed until payroll.
Unassigned job
Booked for tomorrow. Nobody is assigned. The customer finds out the morning of.
Grandson gives your team a place to catch these before they become normal — a shared record, visible follow-up, flagged time and a real price on extra work.
More work, when you want it
Need more work? Grandson can help there too.
Where it is available and your company is approved to work, Grandson can send two different kinds of work your way — and both flow into the same system you already run.
Leads
Example
A customer needs a plumber in Newark.
Your team still needs to do the winning:
- Contact the customer
- Confirm the details
- Quote the work
- Win the job
A lead is a chance to win work — Grandson does not pretend otherwise.
Booked jobs
Example
Furniture assembly · Friday, 1 PM · company amount: $240
The work is already booked according to the offer terms. Your company needs to:
- Staff it
- Show up
- Complete it
- Submit the required proof
You see the company amount and terms before you accept.
Your own customers
Your company sets the price. Grandson never tells you what to charge your own customer.
Work Grandson sends you
You receive the factual company amount and terms — and decide whether to take it. Grandson’s own margins are never your concern.
Plans are based on company size, markets and work-supply access. Terms are confirmed with you during company approval — no surprise line items.
I want more work.
Tell us your services and where you work — we will show you what work supply makes sense for your company.
An assistant that knows your business
“What did we miss today?”
Joshua is Grandson’s operations assistant. It is useful because it works from your company’s real records — your jobs, leads, workers and time — not a blank chat box that knows nothing about a Tuesday.
You are not buying an AI chatbot. You are buying control, delegation, visibility and time. Joshua just helps you keep them.
Ask it the questions you keep asking yourself
Joshua is a supporting feature of your company workspace — not the reason to switch, but a very good reason to stay.
The honest comparison
How many tools are you paying for now?
Most service businesses already pay for a stack of separate tools — and still handle the most important work by memory and group chat. Compare the total stack you use today, not just one software subscription.
Your current stack
Each one has its own login, its own bill — and none of them talk to each other about the same job.
With Grandson
Run the work
Train staff
Supervise field work
Manage time
Capture extra work
Manage roles & access
Track leads
Receive more work
One place your team learns, runs and reports from.
We will not quote competitors’ prices here — your own invoices are more accurate than our marketing. Plans are based on company size, markets and work-supply access, and terms are confirmed with you during company approval.
The bottom line
Grandson is built to help the business keep working — even when the owner is not personally chasing every lead, worker and customer.
Run the company. Train the team. Keep the work moving. Get more work when you need it.
Apply for company access